When your car has been in the shop for a repair or maintenance, you’re probably eager to get it back. But don’t get so anxious that you drive away before you understand essential information about your vehicle! You need to know how your service will affect your car from there on out. We’ve compiled a list of good questions to ask when you pick up your car. Ask these, and you’ll drive away feeling great about your service.
Questions to Ask When You Pick up Your Car
“What is the warranty for my service and parts?”
Your service should come with a reasonable promise of durability. Ask about the warranties so you know around how long the repair or maintenance will last, as well as how you should go about getting it fixed if future problems arise.
“Can you show me ______?”
This is an important one. If you brought your car in for a specific repair (something more complicated than just an oil change or tire rotation), ask your service staff to demonstrate the working features after your service. You can leave the shop feeling relieved, knowing yourself that your repair was done well. And if you’re not already car-savvy, this will help you learn what to watch for in the future!
Similarly, you will want to ask this question for any recommended repairs the service staff’s has—especially if you aren’t a car person yourself. They can point out exactly where there is a problem or where one could develop, as well as the consequences of not having it fixed. There’s also, of course, the trope that mechanics are out to swindle their customers (for the record, while this may happen sometimes, it is false far more often than it is true). If you’re working with a trustworthy mechanic, they’ll be happy—eager, even—to show you the issues with your vehicle firsthand.
“Can you walk me through the charges?”
Your bill will have both the total charge and the individual fees listed, but they won’t describe in detail why you are being charged and for what. Look into that. Were you charged just for parts and labor, or for diagnostics as well? Is there any fee significantly higher than what you might have imagined? If so, ask your mechanic to explain why. Like the previous question, it will help you better understand your car and its repair, and will demonstrate your service staff’s honesty.
“When am I due for my next routine maintenance check?”
The people who have just been up-close with your vehicle will know this better than anyone. Ask them about when you should come in for a new air filter, brake fluid, or other basic maintenance and mark it on your calendar.
Looking for a new, trustworthy mechanic? If you’re located in Springfield (MO) or northwest Arkansas, give ASE-certified Seeburg Service Center a call. Although we specialize in mufflers and exhaust system repairs, we also perform a variety of auto repairs and maintenance, including oil changes, alignments, and brake repairs. Our experienced, knowledgeable, and friendly mechanics will work hard to get you back on the road ASAP. We have four locations to conveniently serve you. To get started, please contact us online. We look forward to hearing from you!