Every car owner will have to take their car to an auto repair shop, whether it’s just for tuneups and routine maintenance or for large, involved repairs. If you’re a first-time vehicle owner, or you just don’t know that much about cars, this might seem intimidating. We understand—but it doesn’t have to be! Once you learn what to expect from an auto repair shop, you’ll be able to walk into your next maintenance appointment without feeling too lost.
What to Expect from an Auto Repair Shop
Expect that the shop’s employees are certified.
When you go to an auto repair shop that employs Automotive Service Excellence (or ASE) certified employees, you can be sure that the shop expects quality work from their mechanics. The ASE has high standards for testing repair professionals’ knowledge and skills, so you know they’re educated and trustworthy. Shops that don’t employ certified professionals just don’t stack up.
Expect to be briefed on their procedures and their costs—in writing.
When you bring your vehicle in for an estimation, the shop’s employees will tell you what they need to do to fix your car and around how much it will cost. You should expect this in writing. Don’t be afraid to ask for a written estimate if it isn’t offered! Written estimates demonstrate that both you and the shop agree on what’s to be done and how much you’ll pay for it, preventing any disputes from rising when you come back to pick your automobile up—it’s simple professionalism.
Expect that they help you understand your repair.
If you aren’t too car-savvy, that’s OK! Just tell your mechanic and ask him or her to explain what’s involved with the repair/maintenance in terms you can better understand. This also applies to the repair’s costs—if you’re confused about why something costs a certain amount, they’ll be able to break it down for you. Great repair professionals will want you to be clear on exactly what measures they’re taking and why they’re taking them. If you aren’t comfortable with a mechanic’s explanation, look around for another facility.
Expect that they keep you updated.
So you’ve found a shop with certified professionals, they’ve given you a detailed estimate in writing, and they’ve helped you understand a bit more about your car and its repair. Now, you leave the car in their hands for a while as they work on it. You should expect that, while you’re without your car, they keep you updated on any changes to that written estimate—maybe they found an additional problem with the car, or the repair is taking longer than expected and driving up the cost of labor. Whatever the case, you should expect to hear from the shop’s professionals in situations like this.
Looking for a trustworthy, skilled, and reliable mechanic? If you’re in southwest Missouri or northwest Arkansas, contact the ASE-certified professionals at Seeburg Service Center. While we specialize in muffler and exhaust systems, we offer a wide variety of services—we’ll help you out with your most basic tune-ups or more complicated car problems. Our knowledgable staff is always happy to answer our clients’ questions and help them get more acquainted with what to expect from an auto repair shop. For more information or to schedule an appointment, contact us online today. We look forward to serving you!